- Renault Group UK and RAC partnership honoured at the CCA Global Excellence Awards 2025
- ‘Customer Experience Brand of the Year’ award recognises commitment to customer satisfaction and innovation within the industry
- The two businesses also won the ‘Best BPO Partnership’ award, further underlining their shared synergies that help create an excellent customer experience
- Renault Group UK’s collaboration with the RAC – which provides roadside assistance, customer contact centres and digital experiences – stretches back to 2014
Renault Group UK and its partner the RAC have won the ‘Customer Experience Brand of the Year’ trophy at the CCA Global Excellence Awards, which celebrate world-class achievements in customer service and experience.
In addition, the success of the companies’ working together was recognised, with Renault Group UK and RAC being haloed for their Business Process Outsourcing (BPO) collaboration, the partnership winning the ‘Best BPO Partnership’ award.
Running for more than 25 years, the CCA Awards are a benchmark of excellence, highlighting innovation, resilience, and outstanding performance across both public and private sectors. This year’s awards recognised organisations that have gone above and beyond in creating customer-centric strategies, achieving high levels of customer satisfaction and implementing innovative practices that set them apart in their industry.
Accepting the award at the glittering awards ceremony held at DoubleTree By Hilton, Glasgow, Mathieu Mignon, Director of Aftersales at Renault UK, said: “I want to take a moment to recognise the outstanding achievement Renault Group UK have accomplished together with the RAC. This award is a true testament to the strong partnership between us, as well as our unwavering commitment to prioritising our customers’ needs.”
Peter Tilbury, Head of Customer Care at Renault Group UK, added: “Our two companies have been working together for over a decade, and this latest win highlights the success of our partnership in providing a comprehensive level of customer service across all Renault Group UK brands, including through our service centres, roadside assistance and digital interactions.”
This is the second time the Renault Group UK and RAC partnership has been honoured at the CCA Awards, having been previously recognised in the prestigious Global Excellence in Business Process Outsourcing Collaboration category in 2022.
Both the RAC and Renault Group UK are known for their focus on putting customers at the heart of their business. They strive to create a consistent and seamless experience across all touchpoints, and in recent years that has included providing dedicated assistance to electric vehicle customers with EV Boost and All-Wheels-Up recovery systems.
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ABOUT RENAULT
Renault, a historic mobility brand and pioneer of electric vehicles in Europe, has always developed innovative vehicles. With the ‘Renaulution’ strategic plan, Renault has embarked on an ambitious, value-generating transformation moving towards a more competitive, balanced and electrified range. Its ambition is to embody modernity and innovation in technology, energy and mobility services in the automotive industry and beyond.
For further information, please visit www.press.renault.co.uk or @RenaultUKPR or contact:
Jim Holder
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jim.holder@renault.co.uk – 07779 227930
Christian Tilbury
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christian.tilbury@renault.co.uk – 07759 122784
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Press Officer
archie.finnie@renault.co.uk – 07887 468977
