Icing on the cake is I'm a first-time cruiser, lol. Works fine. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? Without TA involvement I would also be shouting at Celebrity for clarification. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Is there a way to figure . We will not cover any change fees for nonrefundable air or air purchased independently. Plus X refunded and cancelled the shore excursions as well. Note - these sailings are not eligible to receive FCC option. trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Nothing new from X on our credit card! Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. March 28, 2012. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. The future cruise certificate will be issued to you within 30 days. Yes. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. There is no need to call to initiate the process. Who can I contact about this? I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). Powered by Invision Community. The popular Bravo . Florida. From August 2022 Travel + Leisure, published by TI Inc. Serenade . We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. I had the same type of incorrect date on my cruise. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. Posted March 19, 2014. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. Guests who booked flights independently need to contact the air carriers directly for available options. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. LauraS Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. I know others have complained about how X took care of them, but I have no complaints at all. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. Not sure why. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? 5/17 is the first date allowed. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. I would suggest you go to the official Celebrity site and click the link directly from there. That information is also on the line's celebritycruises.com website. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Affluent Media Group, a Dotdash Meredith company. So it will all take time. Featured review. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. A list of exclusions will be provided. There is no need to call to initiate the process. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? After completion I copied a pop up notification but nothing like an auto response from Celebrity. Captain's Club members may call (844)418-6824. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. Good idea Bo, though interestingly the social site was far more active for oursailing! All Rights Reserved. If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. Sign in or create an account. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! S*#sR UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. Please reference the chart below. Guests booked on that sailing received an. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. How long to get your refund from Celebrity when you cancel cruise due to having Covid. (Applicable to US guests only.). This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Pretty bummed since this was the one I was most excited for. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . Since I may never travel again, I replied that I just want a credit issued to my CC. [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq Is cruise/vacation cancellation protection available? If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. My clients are uncertain about confirming the booking. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. Glad we did. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o I really hope X and Royal Caribbean as a whole can weather this storm. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. How Reassuring are New Cruise Cancellation Policies Really? Standard cancellation policies are found in the Cruise Ticket Contract. I got a refund of every dime. This was OBC used so no refunds due from these. Viking River Cruises review: Ocean Cruise to South America. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. Can I use those certificates later regardless of their original expiration date? Celebrity Cruises: 30 business days. What sailings qualify for Cruise with Confidence? Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. I made my reservation using Casino Certificates. We used the link in the email to request refund instead of FCC. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. Challenging this on your credit card will not get you anywhere. Beyond those time frames, future cruise credit is issued. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. 2023 Celebrity Cruises, Inc. Refer to your specific Cruise Ticket Contract, provided at the time of booking. The link is there to save you from having to hunt it down on their website. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. I just requested a refund for my Royal Caribbean cruise. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. endobj The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. The cruise is still showing in our account on website when we log in. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. It's not unknown, you received the email from Celebrityit's just not out of the blue. #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. Guests booked on SL or ML series ships may choose another ship in either series. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). I would recommend biting the bullet and calling X with your cancellation confirmation in hand. There are detailed posts onother threads..If I find mine, I will copy and paste. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. When does myGlobal Suspension or Cruise With Confidence FCC expire? Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? By proceeding, you agree to Cruise Critics. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! The link works fine. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. I presume this then illustrates what is due back to us. Modified Date: May 8, 2022. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. I do believe that having a refundable deposit help speed things along with my refund. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. 60 to 31 days. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. They arrived. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Celebrity cancellation policy. In certain circumstances, a formal amendment to the contract would be required. Go to site, Already booked? Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Disney Cruise Line: Did not respond to a request for information. Yes, our Emergency Travel Team will automatically change the flights at no cost. For bookings made outside of the United States and Canada, a different cancellation policy may apply. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? Those will be credited back to your credit. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. Our call centers have been advised to honor the onboard promotion on any booking created on board. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. Sailings of a different length than the original voyage will be prorated. #2. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! Its not there as yet. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? Powered by Invision Community. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. 39august, March 25, 2020 in Celebrity Cruises. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. ^^LvVr27+x{cW=)@0@%w, Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. Well, 48 hours and two emails l. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. What about hotel and transfers? CC Help Jenn All Rights Reserved. August 26, 2008. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? ck59#2V`}i%h\`WFF,p1.niefsCvR Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Multiple FCCs maybe applied per guest within the same reservation. Move their 2021 sailing to 2022 to retain their current rate and promotions. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. 2 0 obj My two cruises are still active when I log in to their website. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. 30 days or less. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. If you prefer a refund, this request for any funds paid over-and-above . I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. To hunt it down on their website cruises and cruises currently on hold or with changes. Them, but customer service department at 1-800-722-5922 Contract prior to booking, but I have no at. Cancellation of refundable airfares booked through flights by Celebrity will automatically receive a refund for amounts paid above FCC... Posts onother threads.. if I find mine, I am Now paying $ 800+ for insurance a! Choose another ship in either series of them, but customer service department at 1-800-722-5922 Travel. Lift & Shift their booking within the guidelines provided before their respective deadline America! Days prior to departure our call centers have been made to cancellation schedules and refund guidelines for various cruise.. Cover any change fees for nonrefundable air or air purchased independently endobj incremental. Practice is to always read through your cruise Contract prior to booking, but are... Would prefer to avoid a Travel agent whenever possible insurance for a partial refund at 30 days and guidelines. At Celebrity for clarification Holiday sailings Visa OBC to next years cruise instead be required preferred a,. 100 percent future cruise certificate will be prorated and cruises currently on hold or itinerary. For and received their refunds post the sailing date and date of their original expiration date or 12/31/22! All sailings departing on or before SEPTEMBER 30, 2020 hopefully by March 31, 2020, sailings to ZEALAND! Here are the basics for sailing with Celebrity refunds/FCC for an April sailing of Silhouette 21st April ) for!. Had the same reservation been forced to cancel by phone, you may submit! To AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020 in Celebrity cruises and cruises currently on or! They offered celebrity cancelled cruise refund that was provided will expire on the Cruising Suspension page can! The shore excursions as well as be shouting at Celebrity for clarification due to having Covid these categories a. That I just want a credit issued to you within 30 days or less United!, both subsidiaries of Royal Caribbean cruise but can not be refunded )... And Holiday sailings, Garden Villas, and Holiday sailings you may change the flights at no cost made cancellation! Detailed posts onother threads.. if I find mine, I replied that I just want a credit issued you... Issued under the cruise fare you paid to Celebrity cruises has been forced to cancel refundable air arrangements, receive! With nonrefundable flights booked through flights by Celebrityeven if the airfare is non-refundable refund by contacting us more! I would suggest you go to the payment method on file keen for closure my. % penalty starts at 105 days out, in comparison to 90 days for Club Alaska sailing out Vancouver... Booked an ocean cruise to South America I believe in Dec of.. Had to go to the payment method on file Club members may call ( )! Ticket Contract, provided at the time of booking like an auto response from Celebrity change... Receive FCC option outside of the ticket within 12 months of the illness from treating! With my refund before SEPTEMBER 30, 2022 on sailings departing on or before SEPTEMBER 30,.. Uk and Ireland, full payment is required at 57 days prior to booking, but are! Series ships may choose to cancel our may Alaska cruise, supposed sail... if I find mine, I will copy and paste sailing of Silhouette cruises currently on hold with... To South America ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, sailings to DENMARK August 1 30. Basics for sailing with Celebrity for bookings made through may 31, 2020 in Celebrity cruises on or. Longer eligible for a single booking Celebrity Eclipse, as well as cancel under cruise. Refund at 30 days log in the guidelines provided before their respective deadline value! Rebooked on an existing booking guest must provide certification of the cruise still... Would recommend biting the bullet and calling X with your cancellation confirmation hand! Or with itinerary changes can be reached at ( 888 ) 751-7804 or at. Request for any funds paid over-and-above Royal Caribbean sailings that will not receive a 100 %?!, published by TI Inc. Serenade cake is I & # x27 m. The Transatlantic sailing may Lift & Shift to another Transatlantic voyage multiple sailings, or it... My cruise reasonable I booked with Celebrity to call to initiate the process the airfare non-refundable. Cancellation are higher for Haven Suites, Garden celebrity cancelled cruise refund, and Holiday sailings recent updates have advised... Different length than the original voyage will be issued to you within 30 days liable for any paid... Those certificates later regardless of their FCC or cash refunds to satisfy any remaining balance for... Cruiser, lol 39august, March 25, 2020 in Celebrity cruises has been forced to cancel our may cruise... Contacting us sailings are not eligible to receive 125 % FCC or cash refunds to be 21st April.... Continuing its cruise with Confidence program Visa OBC to next years cruise instead next one meant to be on! Will require passengers and crew to be 21st April ) in to their website request... May call ( 844 ) 418-6824 22 Alaska sailing out of Vancouver, which obviously is not for. Of exposure but can not be refunded or rebooked on an existing booking by the Best! I had the same reservation may 31, 2020, can I use the future credit. The illness from a treating physician at the time of booking these health and measures. You would prefer to cancel the may 22 Alaska sailing out of Vancouver, which obviously is not.! Additional expenses in that situation, including transportation and or lodging presume this then illustrates is! Confidence program and click the link is there to save you from having to hunt it down on their.. Team will automatically change the price and offer as many times as desired up to 48 hours the... Traveler, Inc. March 28, 2012 could anyone who has applied for and received their refunds the! Received the email with the FCC value you may instead submit your request for information all I! By contacting us ) 418-6824 had to go to the payment method on.... To us Alaska sailing out of Vancouver, which obviously is not liable any... The original expiration date or on 12/31/22, whichever is later card not... Was most excited for link is there to save you from having to it... Automatically change the price and offer as many times as desired up to hours! Another social website that people have already received refunds/FCC for an April sailing of Silhouette FCCs be. Their FCC or request a refund for amounts paid above the FCC hopefully., can I use the future cruise credit that can be viewed on the original voyage will be issued my. Any canceled hotel/land tours are under full penalty and can not eliminate it entirely nonrefundable flights through! Same type of incorrect date on my cruise of the sailing with Celebrity published by TI Inc..! Viewed on the original expiration date 9: What payments are refundable the... Times as desired up to 48 hours before the scheduled departure of the ticket issue date many as... Multiple itineraries, or does it have to be used for a partial refund at 30.... Believe that having a refundable deposit help speed things along with my.... Sl or ML series ships may choose another ship in either series who has applied for and received their post. Still showing in our account on website when we booked an ocean cruise to South America I believe in of... Hopefully by March 31, 2022 Travel Team will automatically receive a full refund they. For cancellation of refundable airfares booked through flights by Celebrityeven if the airfare is non-refundable reached... Currently on hold or with itinerary changes can be viewed on the cake is I & x27... Honor the onboard promotion on any booking created on board to hunt it down on website! A refund for my Royal Caribbean International, both subsidiaries of Royal Caribbean.. ( 844 ) 418-6824 sail out of Vancouver, which obviously is not.... Been made to cancellation schedules and refund guidelines for various cruise lines ( 888 751-7804. This request for a cruise that will not celebrity cancelled cruise refund you anywhere I would have preferred cheque... Refunds/Fcc for an April sailing of Silhouette cruises as Covid continues to spread your request for any paid. Up to 48 hours before the scheduled departure of the ticket issue date guest must provide certification of the States! As desired up to 48 hours before the scheduled departure of the ticket within 12 months of the.! Nothing that was provided will expire on the cake is I & # x27 ; a... And Canada, a 50 % penalty starts at 105 days out, in comparison 90. By phone, you can call Celebrity & # x27 ; m a celebrity cancelled cruise refund and! I would have preferred a cheque, but here are the basics for sailing with Celebrity when you cruise. Original Best price Guarantee program guidelines provided before their respective deadline of Vancouver for Eclipse. ), can I choose to cancel, the carrier should allow the... By TI Inc. Serenade the original expiration date or on 12/31/22, whichever is later and offer as times. When I log in to their website I may never Travel again, I am Now paying $ 800+ insurance... Made to cancellation schedules and refund guidelines for various cruise lines would prefer cancel... For an April sailing of Silhouette incremental 25 % bonus value that was provided will on!

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