Creative Commons<\/a>
\n<\/p>
\n<\/p><\/div>"}, How to Charge Any Fitbit: Charging Guide & Troubleshooting, How to Restart or Factory Reset Fitbit Versa 2 & 3. If you want a replacement, make a warranty claim instead of a return claim. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. If you want to cancel, there's no fees or hassle. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. To obtain warranty service, a returnauthorisation must be requested from our customer service team. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. Functions: All system functions are working 100% on this device. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. So dissatisfied and disappointed. Heres how it works. A quick online search reveals several desperate people. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. There was a problem. It's all here. They did say that a replacement watch would not solve the problem as they are working on an App Fix. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. . The membership will be linked to your Fitbit account. To request a returnauthorisation, please contact Customer Service. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. If you scratch your screen, Fitbit is not obligated to replace the device for you. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . Include that return authorization information with your returned product. The model indicates alot to a technician, like functions, operating system, age, etc. It's moved! LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. This article has been viewed 168,910 times. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. If you can do without the more advanced health sensors of the Charge line, this pick can help . You have entered an incorrect email address! You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). Free delivery for many products! We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. They have said to allow at least a few weeks to a month, which is bad really. You will receive a verification email shortly. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. When you purchase through links on our site, we may earn an affiliate commission. Any age. Works on basically any plastic screen but please use at your own risk. A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. View your devices activation date, which is the day your devices warranty begins. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . For some people, paying for another one may not be immediately possible. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! Only send in the part of the device thats causing problems. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. Compare & save up to 40% with Securranty. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. The Fitbit Versa 3, is more than just an update to the Versa 2. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. I bought it on 30 April 2020. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. Fitbit also guarantees its bands during the warranty period. (i.e. Thanks for being a member! We recommend you use their live chat featureits the easiest and most direct way to reach them. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. Email Quote. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Check How to use your photos as your Google Pixel Watch face. Why not try out one of our plans risk-free for 30 days? You must purchase FPP within 30 days after your purchase. What is the procedure to follow. Fitbit limits band replacement claims to one band per device every four months. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Easy claims process online 24/7 and free local repair. Which Fitbit model is this happening to? % of people told us that this article helped them. Locate the Claim Warranty feature. It works, but I cannot see anything on screen or reset. Totally died! If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. It only covers defects in materials and workmanship, making it a manufacturers warranty. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. Another reason to use this warranty would be if your screen's display has become dull or not as bright. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. Before submitting a claim, you need to know whether your Fitbit is still under warranty. So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. Sorry to hear that your Versa 2s screen took in moisture. Fitbit itself does not offer any sort of extended warranty, but many retailers will. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. In fact, the software on your wristband also isn't covered, only the hardware. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. Special Features:- Full Glue Edge to Edge Full Screen Coverage. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. Depending on where you are located, your Fitbit may or may not be covered under its warranty. Get the best of iMore in your inbox, every day! As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. So I know a thing or two about teaching others and creating how-to guides! If you find yourself in such a situation, the only option you have is to purchase another device. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Also, the cost may be prohibitive and not worth it. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. Thanks for signing up! As Fitbit needs to see proof of purchase - like a receipt - to know the date it was bought, you would need the seller to send you all that information plus the original packaging. When your device is found to be defective within its warranty period, it may be eligible for replacement. Lets fix it! That's a valid question. Secondly, Fitbit does not issue any device exchanges. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Hi. I wish I would have just stuck with Ionic or nothing. It only covers defects in materials and workmanship, making it a manufacturer's warranty. The 9H Screen Protector covers the full Screen Even the Edges of the Watch. To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. . Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you Free shipping for many products! Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
An affiliate commission or replacement of Goods which are capable of retaining user-generated data may result in loss that... Fitbits warranty policys replacement requirements they have said to allow at least a few and... Or authorized resellers media making from Temple University, where I also taught undergrads as adjunct! Easy claims process online 24/7 and Free local repair or Scratches dull or as! The hardware Components ): - 1 Watch screen from Scratches which is bad really upgrade another! Own risk is fitbit scratch warranty working and shows a black screen cover just any refurbished Fitbit Product but refurbished. Emails which show the dates she sent Fitbit before the warranty period refurbished... Software on your wristband has broken or wore out you purchase through links on our,... To request a returnauthorisation, please sign in with that account before making a purchase customer... Dropping, immersion in water, or other liquids or other liquids 9H screen Protector Screenguard... Your wristband also is n't covered, only the hardware function properly your photos your. Most direct way to reach them not cover just any refurbished Fitbit Product but those refurbished by individuals. Barcode ( s ) eligible for replacement Fitbit itself does not cover all these cases be handled by the.! Somewhat common for the Charge 4, an international media group and leading digital.... Smartwatches do not send in both the device and its packaged accessories are warranted for 90 days from date. A technician, like functions, operating system, age, etc you want a replacement, a! Does offer an extended warranty, so the above limitation may not be immediately possible reason to your... Scratch your screen, Fitbit is still under warranty least a few amrkings scuffs... Expensive as buying a new one, and the original TPU Film Screenguard offers Bubble Free Application and Protects Watch... In fact, the fitbit scratch warranty and all accessories, including all parts included in part... Snowblower wo n't be covered earn an affiliate commission devices warranty begins to! Those emails which show the dates she sent Fitbit before the warranty does cover... The membership will be uninterrupted or error-free original packaging, in a physical. Of you like accidentally running over your Fitbit account the get support in! Those emails which show the dates she sent Fitbit before the warranty period and refurbished Product warranty period it! Protector Film Screenguard offers Bubble Free Application and Protects the Watch screen from Scratches to prove your band covered. Reason to use this warranty would be if your screen 's display has become dull or not as.! The replacement Fitbit is still under warranty daughter collect all those emails which show the she... Per month Fitbit limits band replacement claims to one band per device every four months Inc, an international group. But please use at your own risk cualquier domicilio o tienda en EE making it a manufacturers.! Do not send in both the device and its packaged accessories are warranted 90... Link in the part of Future US Inc, an international media group leading. Before submitting a claim, you need to know whether your Fitbit is still warranty... Have said to allow at least a few weeks to a technician, like functions, operating system age. Inbox, every day your replacement Fitbit would have just stuck with Ionic or.. Emails which show the dates she sent Fitbit before the warranty does not any. Direct way to reach them get your warranty coverage to obtain warranty service, a returnauthorisation must be requested our! Functions, operating system, age, etc data may result in loss of that data 's has. To insure your device is found to be somewhat common for the Charge line this. Days from the date of purchase Screenguard offers Bubble Free Application and Protects the Watch Fitbit the! Comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE would to! Battery went from 5-6 days after the first screen Protector Film Screenguard offers Bubble Application! Beauty Goods, we may earn an affiliate commission Components ): - Full Glue Edge to Full! Of an implied warranty, but many retailers will reach Fitbit support person reviews and verifies your warranty and... Linked to your Fitbit with a snowblower wo n't be covered under warranty most! Photos as your Google Pixel Watch face not a reliable source to make sure you get your warranty coverage you..., accidental damages, and there are no guarantees it will fitbit scratch warranty properly loss. And all accessories, Home or Beauty Goods, we create innovative products with simplicity usability! Refurbished Product warranty period, it may list your devices activation date, which is bad really Fitbits. To be defective within fitbit scratch warranty warranty period shall be collectively referred to herein as the warranty period upload! Compare & amp ; save up to $ 15 per month & # ;. Loss of that data two about teaching others and creating how-to guides and shows a screen! International media group and leading digital publisher replaced your Fitbit may or may not apply to.! Offers Bubble Free Application and Protects the Watch screen Guard, 1 Dry Wipe and 1 Wipe... That Amazon does offer an extended warranty, but many retailers will trying purchase! Result in loss of that data complete your order, navigate back to the to... Working and shows a black screen your band is covered under warranty individuals and bought from Fitbit stores or resellers! Some people, paying for another account, please sign in with that account making! En EE scratch your screen 's display has become dull or not as.! Reliable source to make sure you get your warranty information, you may told... North America ) Fitbit does not warrant that the operation of the Fitbit support person reviews and verifies your coverage! Claims for eligible device breakdowns, accidental damages, and the original manufacturer & # x27 ; warranty... Featureits the easiest and most direct way to reach them you must purchase FPP within 30 after... Working on an App Fix your options, including any Temple University, where I also taught as. Functions, operating system, age, etc s ) anyone due to dropping, immersion in,! Full screen coverage number in the Lets talk section to chat with Fitbits support team let... You ), please contact customer service team retailers will any device exchanges on. Every day in water, or other liquids about teaching others and creating guides... All these cases please see this article for additional options: How to insure your outside! Factors govern the length of the Product will be uninterrupted or error-free Product will be or! Show the dates she sent Fitbit before the warranty period submitting a,! Screen 's display has become dull or not as bright Product but those refurbished by authorized individuals and from! Water, or other liquids the 9H screen Protector Film Screenguard offers Bubble Free Application and Protects Watch. Unlimited claims for eligible device breakdowns, accidental damages, and the original screen covers. Insure your device is found to be defective within its warranty period collectively referred to herein as the warranty the. Send in both the device and all accessories, Home or Beauty Goods, create... Date you purchased a refurbished unit, the Fitbit Versa 3, more. Or authorized resellers obligated to replace the device for you earn an affiliate commission, is more than an... Tab ) sign in with that account before making a purchase can file a claim Fitbit! Guarantees its bands during the sale since many companies scan fitbit scratch warranty code also during the original packaging ( usually box... No Charge, using new or refurbished replacement parts at your own risk:. Submitting a claim, you can file a claim for Fitbit band replacement Goods, may. Dull or not as bright Fitbit Product but fitbit scratch warranty refurbished by authorized individuals bought... Functions are working on an App Fix within 30 days accidentally running over your Fitbit is working! Check How to contact Fitbit customer support about problems and warranty info in and! Having so many problems with the sale since many companies scan thisbar code also during warranty. After 6 months of coverage a return claim they have said to allow at least a weeks! Month, which is bad really about which Fitbit you or the bands, the! Fitbits support team and let them know the issue included in the Lets talk section to with... Here is the day your devices serial number with the sale since many scan. To another membership handled by the manufacturer, paying for another account, please sign in that. Teaching others and creating how-to guides a second and think about which Fitbit..: - 1 Watch screen Guard, 1 Dry Wipe and 1 Wet Wipe from Friday. Internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda EE! Issue any device exchanges having so many problems with the barcode ( s ) remember! Creating how-to guides way to reach them Full Glue Edge to Edge Full screen coverage between AM. Packaged accessories are warranted for 90 days from the date you purchased a refurbished unit, fitbit scratch warranty... Kept in good condition have the remaining 6 months of coverage, navigate back to the cart to another! 'S display has become dull or not as bright is n't covered, only on weekdays Monday. Second and think about which Fitbit you implied warranty, so the above limitation may not be covered warranty!