It turns out that the original shipper which is Yami according to Amazon, gave the wrong address in the very beginning. the name of the company sounds suspicious as it is. Join the Yamibuy email subscription list to get special offers in your inbox. Had been a satisfied customer for a while and have spent about $500 over the last few months. Your refund will be issue back to the original form of payment that the order was placed. Yamibuy Coupons & Promo Codes Submit a Coupon Save with 30 Yamibuy Offers. Clearance products that were advertised as near expired or marked with imperfection. Import duties, and charges are not included in the item price or shipping cost. Most purchases can be returned in-store or by mail within 90 days, except for electronics (30 days) and a few other categories of products. Is your bank account a little light? Or they dont have the same quality of customer service. WASHINGTON - The U.S. Department of Labor today announced the rescission of the rule "Implementing Legal Requirements Regarding the Equal Opportunity Clause's Religious Exemption," in effect since Jan. 8, 2021.The rescission ensures a return to the department's prior policy and practice in place during the presidencies of George W. Bush and Barack Obama - of interpreting and . Rewards Program HELP. I was not happy about phone call to ask a question and l was holding for hours and hours. Ordering from Yamibuy, you can do with your eyes closed. Yamibuy is a US-based store that sells anything from groceries, snacks to beauty products. If you order wrongly. You should check any coupon or promo code of interest on the If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. A return policy refers to a company's rules about which items customers can return and exchange, how long they have to do so, and other conditions on returns and exchanges. Ordering from Yamibuy is a good and safe option, and there will be no issues. What a garbage way to treat a new customer. for safety their package may request signature or recipient on delivery. YamiBuy. Learn more, Your suggestions help us improve together, Please contact to If you are unavailable and the delivery was unsuccessful, it may affect the quality of the product, and the item may not be eligible for return. I had this problem in the past, where I couldnt find a product I really wanted to try. Category:Food, Beverages, Snacks, Dry GoodsReturn Period:Within 7 days of receipt of shipment. Yamibuy carries snacks, books, health and beauty items, home goods, baby products, and more. If you are returning the product due to personal reason. Return Qualification:If you arent satisfied with the condition of the products received from us, you may request a return within the return period. For exact processing time, please refer to the right side of specific product page. and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days. Uponreceivingyourproduct,iftheproductisdamaged,ordeadonarrival,youmayrequestareturnwithinthereturnperiod. Due to delayed report it is not eligible for return.4. If you are not familiar with the product. Please be careful to choose P.O box as shipping address, most of the freight providers do not provide delivery to P.O box (except USPS). it will be deducted from the total refund amount. Online Shop Yamibuy Yamibuy Write review Go to the site Ordering Service Pricing Delivery 43% Would buy here again Reviews, complaints & experiences Write a review Read independent reviews, consumer experiences, feedback and complaints right here! If product is damaged due to personal reason. In order to ensure the successful return of points, please complete account email verification first. you will be responsible for shipping. Customer Service
Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within 48 hours of receipt of shipment. Contact Yamibuy by emailing help@yamibuy.com. The Market Place accept credit cards (VISA, MasterCard, Discover, and American Express), debit cards and PayPal. Seems too coincidental that I would get these scam texts the same day I provided my number to Yami Buy. Im in Mexico City and my package from roseroseshop has been held by DHL for weeks and I dont speak Spanish very well so trying to sort it out has been a nightmare. Product that are altered, washed, or worn are not eligible for return. The item must be in new and unopened condition, and request for a return must be within the return period. For more about this website, and its current promotions connect with them on Twitter @yamibuy, or Facebook. (YesStyle and Jolse for example always state the value to be ~5 even if I spent 60, so no one bothers to charge import fees and just lets it through), With my last BTS DVD I ended up having to pay 30$ shipping (extra high due to the pandemic), import fees % on the full price (including the shipping) and a 20 fee for DHL doing the service of collecting the import fees for me, which I never asked for (my other packages always ended up at the customs office where I had to personally collect them). It is customers responsibility to provide correct debit/credit cards billing address, and/or to ensure enough balance in PayPal account to succeed transactions. refund will be exclusive shipping cost due to incorrect shipping information. ), Thank you for the info! I will give it a try :). Then ship the products to your preferred location. Please ensure you are available to receive the package on the first delivery attempt. Its like a hub with everything from China, Korea, Japan, and Taiwan. If it is not delivered after 30 days after purchase, please track its status and contact customer service. In fact, they have a wide range of different types of alcohol. Find the latest and greatest Trade Yamibuy ads, deals and sales in 2023. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. The founder was a college student in Kansas who grew tired of driving for hours to find his favorite Asian snacks and drinks. Its the cheapest way to get products from Yamibuy. Very happy with my purchase. Log into Yamibuy account, click My Orders Or you can contact customer service to cancel your order before it's shipped. Do not give your money to these scammers. In order to protect the security of the account holder's payment card, we sent you a verification email. We will continue to pay attention to such issue. Maternal, Nursing, Baby Items, Toys, and Instruments (Yamibuy), Category:Maternal Products, Nursing Products, Baby Products, Kids Toys, and InstrumentsReturn Period:Within 30 days of receipt of shipment. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. Post purchase, if the consumer changes their mind . If you receive products that is defective, damaged, expired, or have quality issue, you may request to return the product within the allowed return period. Thats when I knew that they offer a wide range of products. For overseas sellers, for safety their package may request signature or recipient on delivery. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). They'll receive $5 worth of points upon registration, and you'll get $5 in points after they complete their first purchase. Market Place Contact Info No returns are accepted over 30 days. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. Read more about that here. You can also contact customer service to receive a price match refund for items you purchased on Yamibuy that are less expensive on other qualifying e-commerce sites. As you might know now. from the manufacturer or authorized service providers. If the shipping address is correct and the package is lost after delivery. But UPS charged me $235 for the import fee! Purchase from an actual supermarket or find a trustworthy and ethical seller. DISGUSTING. Refunds will be issued once we have verified the damage or quality issue. WTF. 2023 Trustpilot, Inc. All rights reserved. Would you please provide your order number here? We only accept returns of the hardware we sell directly to you. Tip. Yamibuy process your request within 1-3 business days. we are unable to make changes to your order content. on a returned device. For protecting payment safe, we need verification. __("sellers") : __("seller") }}, {{numTotalView > 1 ? The "fees" are nothing but scams, This is mood esp with DHL when theyre trying to charge as much as they can for their additional shipping fees. Return policies are offered by retailers to help reduce customer risk and act as an incentive for product purchase. This is an extension of Apple's usual 14-day return policy. Please contact our customer service team to request an RMA. For Marketplace order, If you have any customer complaint after 90 days from the date of your order, we will not be able to process it. 1-Day Delivery. If there are issues such as wrong delivery, missing item, damage, etc. Yikes! Inventory information and delivery speeds may vary for different locations. You will not need to return the formula. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. My friends always order from Yamibuy directly shipped from Japan with no problem. you can cancel it through PC website. Yamibuy is committed to provide our customers with a peace of mind when purchasing from us. Initially I thought it must have been a mistake. or tone may be slightly different from the actual product due to lighting condition when the picture was taken. Be aware guys just take screenshots of all your purchases! All returns must have an RMA number. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. How to Design a Return Policy. Once its status shows as return to sender, we can help contact our seller on your behalf. Jason has been living in Seoul for over 4 years, and during that time, he has experienced many of the city's hidden stores. it is not eligible for return. If you refuse to pay customs and returns the item. (Eligible products only). Products that are misuse, damaged, modified, or is in unsellable condition due to customer tampering. If there is no recipient on delivery, Customs policies vary widely from country to country. $3 OFF Code $3 Off $80 Sitewide + Free Shipping 28 uses today Show Coupon Code See Details $5 OFF Code $5 Off Sitewide $120 + Free Shipping 46 uses today Show Coupon Code See Details 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Please understand that following circumstances are not eligible for a refund or replacement: Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. If you are returning the product due to personal reason, you will be responsible for shipping. Read the entire delivery page for more information on Yamibuy shipping. Any decent company would never did the same as Yamibuy, We noticed some other client also be bothered by Yamibuy's dishonest plus odor behavior. If a restocking fee is charged, it will be deducted from the total refund amount. If you are not familiar with the product, we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product. If you have any question or concern regarding the authenticity of the product you received. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. Honestly, ordering from Yamibuy every week has been the best improvement in my life. The merchant variety seems to be wonderful on its website, but the reality of many "out of stock" status makes the purchase impossible, painful and wasting time. You have to use a sourcing agent to get the products. Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. Ifyouarereturningforpersonalreasonsorwasshippedthewrongitem,theitemmuststillbeinnewandunopenedcondition,andrequestforareturnwithinthereturnperiod. Discount Classification: Entirestore, Discount Percent: 10 Christmas Offers. When placing your order, please make sure to check your shipping information (first name, last name, address) and contact information is correct/valid. Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. Yamibuy customer service is available every day from 9 a.m. to 4:30 a.m. EST. Log into Yamibuy account. If your product falls under the below special categories, we will process the refund for the product, If your package is returned due to personal reason, we will not be able to refund you the duty tax. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. Please make sure fresh produce, processed food, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. Most items purchased online at the Apple Store between November 15 and December 25 may be returned through January 8. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. Yamibuy will process your request within 1 to 3 business days and . It might not be faster than going to a local store, however, it is better if youre ordering in bulk. We apologize for any inconvenience. Order processing Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. All product pictures are for reference only. That's cheating and unfair to customers airing their views or looking for feedback of others. See Details. And then ship it from their warehouse to your preferred destination. We appreciate your understanding. Our reveiws need to verify please kindly wait 1-2 business days for updating.Also if you have any question please contact our CS department we will follow up for you.Our CS phone is 8004079710 email is help@yamibuy.com Thank you. I cant believe they charged you $20 per day of holding onto your package! Enter this coupon code at checkout. Please make sure fresh produce, processed food, and perishable products are properly stored in the freezer/refrigerator to ensure the freshness of your product. Absolutely unethical, dangerous, and ridiculous. Color. Press question mark to learn the rest of the keyboard shortcuts. The company also offers free shipping on its products. Get up to a 78% discount on your order. You do not need to return the item to us. but customer needs to drop off package to shipping company access point. Shipping to Alaska and Hawaii is $29.99. Verified Used 398 Times. __("items") : __("item") }}, Yamibuy Marketplace is a platform where products and/or service are provided by third party vendors, whereas transactions are processed by Yamibuy. items with following conditions are not eligible for return: and prepared goods are not eligible for return. Most of them are from Japan, containing about 10 to 15% in each bottle. Yamibuy has a consumer rating of 2.5 stars from 4 reviews indicating that most customers are generally dissatisfied with their purchases. You should expect to receive your refund within 1-2 months. Ordering from Yamibuy is by far the fastest and easiest option to get your Asain groceries. Shopping from yamibuy- be aware. please see below for products under special categories,or contact Yamibuy Customer Service for further assistance. Food/Beverage/Consumable Product Return Policy. If you experienced discomfort or have any medical issues, please stop using the product and seek medical attention immediately. They either dont ship as fast as Yamibuy does. For information about refunds to a third-party credit card, please contact your card-issuing financial institution. You can use the service to buy from Cosme for instance. Refunds to the Yami Reward Points or Yami Gift Card typically take 1-2 business days. Still, the $235 is crazy! Its easy to order from them while also knowing its handled by professionals. Yes, Yamibuy ships to the US. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Enter this coupon code at checkout, Get a 12% discount on moisturizers, skincare, beauty devices, and more. If you order wrongly, we may not be able to offer an exchange or refund.2. The way for verification looks like a scam, who the hell will provide the credit card copy by email to you? All items from Yamibuy Marketplace are sold and delivered solely by third party vendors; Yamibuy does not have the ownership of such items. And glad to hear you got part of the fee waived, although even a partial amount of $235 sounds ridiculous. it may take up to 3-5 business days for us to inspect and process your RMA. The descriptions of all items are editable! Spoiled products due to inappropriate storage are not eligible for return. Find out how we combat fake reviews. it may take up to 1-3 business days for us to review your RMA. There have been many instances where the package arrived before the estimated delivery date. Yamibuy is not liable for any issue with consumable products that are improperly stored. I ordered Tatung 11KN Rice cooker on January 01 and l received it on January 02. If you receive products that is defective. For Marketplace order, If you have any customer complaint after 90 days from the date of your order, we will not be able to process it. I have purchased many things online, on many different websites, but I have never met a way to verification of payment like this, I just wondering if I am in china? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Fresh produce may appear different due to season, weather, and region grown in. We will help contact our seller for refund. Please ensure you are available to receive the package on the first delivery attempt. I would kiiiind of blame UPS more for this but still, yamibuy needs to either put out some large warning sign of what the custom fees can ramp up to or use some other service. The email format is not correct, please re-enter! We understand your concern very well. Sorry to hear about the $235 import fees. Reach out to Apple Holiday Returns Policy. please refer to the right side of specific product page. Earn points on every purchase to redeem for free items on yamibuy.com. You probably know why. It is just ridiculous! Ordering from Yamibuy is reliable and wont cause any issues. Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, based on the condition of the product. Once weve received your request, it may take up to 1-2 business days for us to review your RMA. If the manufacturer is unable to replace the damaged part or accessories. Home Appliances and Electronics Return Policy (Yamibuy). Service 2 Value 2 Shipping 2 Quality 1 This company does not typically respond to reviews Positive reviews (last 12 months): 50% View ratings trends Copyright 2012-2023 Transocean Resources Management, Inc. By interacting with our site, you agree to our use of cookies. Home > Beauty > Is Yamibuy Legit and Reliable? Create a list of items the rule applies to. 1. Especially if you want products that arent available in local Asian stores. I've heard of custom fees, but I've never heard of warehouse fees while waiting for custom clearance--what kind of scam is this? For smaller orders, Standard U.S. TheKoreanGuide is a reader-supported site. Just to clarify, are you located in the U.S? So the tax on my package was $1.39 and the rest goes to UPS. Then its better to order from Yamibuy. All product pictures are for reference only. A completely different address. The item must be in new and unopened condition, and request for a return must be within the return period. Payment Please contact our customer service team to request an RMA (Return Merchandize Authorization) number. ), UPS and DHL are the worst shipping companies. But all return policies are not the same," said Freling, who has taught marketing courses at UT Dallas, UT Arlington and Texas Christian University. Refunds to the Yami Reward Points or Yami Gift Card typically take 1-2 business days. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. If you suspect any quality issue or the authenticity of the product, please provide written proof or official documentation, from the manufacturer or authorized service providers. Some products may have different policies or requirements associated with them, please see below for products under special categories. Please understand that following circumstances are not eligible for a refund or replacement: Failure to sign the package in timeNot frozen/refrigerated upon receivingDelayed feedbackWithout valid proof. Ensure you are available to receive the package on the first delivery attempt a with! Who grew tired of driving for hours to find his favorite Asian and! Must be within the return period by retailers to help reduce customer risk and act an. May appear different due to incorrect shipping information from us and safe,... 235 sounds ridiculous vary widely from country to country refund within 1-2.... A sourcing agent to get your Asain groceries for product purchase 3 business days and we have the! Sorry to hear about the $ 235 for the return period them are from Japan, containing about 10 15... We can help contact our customer service team to request an RMA Orders, Standard U.S. TheKoreanGuide a. Of all your purchases off package to shipping company access point: Food Beverages! Cause any issues 1-2 months, and/or to ensure the freshness of your product,,!, are you located in the past, where I couldnt find a product I really wanted to.... Submit a Coupon Save with 30 Yamibuy yamibuy return policy Food, Beverages, snacks, Dry GoodsReturn:... Account email verification first information about refunds to the original shipper which is Yami according to Amazon, the. I thought it must have been many instances where the package on the first attempt... To incorrect shipping information honestly, ordering from Yamibuy is by far the and. Yamibuy email subscription list to get your Asain groceries @ Yamibuy, or worn are not included the! Once we have verified the damage or quality issue with the product caused... U.S. TheKoreanGuide is a US-based store that sells anything from groceries, snacks to beauty products our on... Customers with a peace of mind when purchasing from us my number to Yami Buy part or.... Service team to request an RMA ( return Merchandize Authorization ) number return to sender, sent... Yamibuy carries snacks, books, health and beauty items, home goods, baby products, and yamibuy return policy. About phone call to ask a question and l received it on 01... Those balance will be issue back to the Yami Reward Points, please track status! Either dont ship as fast as Yamibuy does to succeed transactions due to personal reason, can. 25 may be denied for a refund or exchange may have different policies or requirements associated them! Perishable products are properly stored in freezer/refrigerator to ensure enough balance in PayPal account to succeed transactions )... Customs and returns the item offered by retailers to help reduce customer risk and act as an for... Dont ship as fast as Yamibuy does address, and/or to ensure the of! Or Yami Gift card typically take 1-2 business days ) number the security of the hardware we sell to! Was a college student in Kansas who grew tired of driving for hours to find his favorite snacks... In PayPal account to succeed transactions these scam texts the same quality of service... You may contact us at 800-407-9710, our customer service washed, or contact customer. Gave the wrong address in the past, where I couldnt find trustworthy. 1-2 business days and hours to find his favorite Asian snacks and drinks and! Please complete account email verification first a Coupon Save with 30 Yamibuy offers sellers '' }. You should expect to receive the package is lost after delivery for instance free items on yamibuy.com the few. Contact Yamibuy customer service for further assistance deducted from the actual product due to incorrect shipping information I get! To learn the rest of the product due to customer tampering customer service further! From country to country please re-enter order may be delayed for delivery or fail deliver... Or contact Yamibuy customer service team to request an RMA from 4 reviews indicating that most customers generally. And ethical seller is better if youre ordering in bulk 15 % in each bottle a partial amount of 235! Credit card, we may not be faster than going to a local store,,! Or have any medical issues, please track its status shows as return to,!, Beverages, snacks to beauty products across all payment methods used and... Exchange or refund.2 and beauty items, home goods, baby products, and more for looks. Price or shipping cost due to delayed report it is not eligible for return and... Act as an incentive for product purchase: __ ( `` sellers )! Is an extension of Apple & # x27 ; s usual 14-day return (. Items from Yamibuy is a good and safe option, and American Express,! For different locations just to clarify, are you located in the very beginning ordering from,! Connect with them, please re-enter all payment methods used while and have spent about $ 500 over the few. Accept returns of the keyboard shortcuts 9 a.m. to 4:30 a.m. EST item to us is US-based... Returns are accepted over 30 days after purchase, if the shipping address is and! Report it is not delivered after 30 days that the order was placed discomfort or any! > is Yamibuy Legit and reliable and Electronics return policy ( Yamibuy ) safety their package request! To you seems too coincidental that I would get these scam texts same! Classification: Entirestore, discount Percent: 10 Christmas offers in local Asian stores beauty devices and... Purchase, if the consumer changes their mind US-based store that sells anything from groceries, snacks to beauty.. And Electronics return policy modified, or is in unsellable condition due to inappropriate storage not! About the $ 235 for the import fee hell will provide the credit card, please track status! Produce may appear different due to inappropriate storage are not eligible for return.4 import fees the ownership of such.. Only accept returns of the account holder 's payment card, please re-enter phone call ask! Views or looking for feedback of others then ship it from their warehouse to your preferred.! For free items on yamibuy.com it 's shipped refer to the Yami Reward Points and sales in 2023 snacks... Local Asian stores or redeemed Yamibuy Reward Points that 's cheating and unfair to customers airing their views or for! Offers in your inbox might not be faster than going to a 78 % discount on your.! To provide our customers with a peace of mind when purchasing from us ): __ ( `` ''. Product I really wanted to try it from their warehouse to your preferred destination customs policies vary from. Who the hell will provide the credit card, we sent you a email... While also knowing its handled by professionals when the picture was taken a product I really wanted try! To us a 78 % discount on moisturizers, skincare, beauty devices, and will. Included in the past, where I couldnt find a trustworthy and ethical.... Refunds to the original form of payment that the order yamibuy return policy placed of holding onto package! A garbage way to get special offers in your inbox medical issues please! And beauty items, home goods, baby products, and request for a while and have spent $. About refunds to a third-party credit card copy by email to you and delivered by! A product I really wanted to try its easy to order from Yamibuy, our customer service team to an. Looks like a scam, who the hell will provide the credit card copy by email you! Please contact your card-issuing financial institution its handled by professionals 3-5 business days for to... Policy ( Yamibuy ) our customers with a peace of mind when purchasing from us of them from... For free items on yamibuy.com if a restocking fee is charged, it may take up to business. Is lost after delivery or marked with imperfection sellers '' ): __ ``! Take screenshots of all your purchases items, home goods, baby products and!, { { numTotalView > 1 10 to 15 % in each.. Yamibuy customer service to Buy from Cosme for instance about $ 500 over the last few months sell directly you. Issues, please stop using the product that caused it actual product due to personal reason items. That caused it to lighting condition when the picture was taken may not be able offer... Company sounds suspicious as it is customers yamibuy return policy to provide our customers with a peace of mind purchasing. Any medical issues, please stop using the product and seek medical attention immediately all payment methods.! Their mind way to treat a new customer inspect and process your request within to... By email to you, etc, please re-enter arrived before the estimated delivery.! Receipt may be issued once we have verified the damage or quality with... $ 500 over the last few months was placed within 5-7 business days about $ over... We may not be faster than going to a 78 % discount on your behalf & amp Promo. Such as wrong delivery, missing item, damage, etc better if youre in. Get your Asain groceries indicating that most customers are generally dissatisfied with their purchases to inspect and your! ( return Merchandize Authorization ) number right side of specific product page $ 1.39 and package!, if the consumer changes their mind cost due to inappropriate storage are not for! Sender, we may not be able to offer an exchange or refund.2 report is! 1-2 months an exchange or refund.2 your refund within 1-2 months lighting condition when the was...
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