Neither Zelle nor the Network Financial Institutions accept responsibility if the other User rejects or ignores your request or sends you an amount that is less than you request. Any other illegal activity or unlawful purpose. to prevent, detect, and protect against security incidents, fraud, and prohibited or illegal activities; to perform services (for us or our service providers) such as account servicing, providing customer service, fulfilling transactions, verifying consumer information, providing analytic services; for internal research for technological improvement; to verify the existence of your financial account; to research and resolve issues related to transactions you sent or received; to debug to identify and repair errors that impair existing intended functionality; to facilitate transactions, including enabling our bank and credit union partners to complete money transfers between their customers and you; to notify you, by text or email, of a pending money transfer or a request for payment; to facilitate your enrollment and resolve issues relating to your enrollment; to verify changes youve made to your personal information; to create and deliver marketing communications to you about. ZELLE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, INVULNERABLE TO CYBER ATTACK OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. For more information on Zelle or to view answers to some of our frequently asked questions visit our FAQ page athttps://www.zellepay.com/support. To view these terms, please click here First Name Last Name Email Financial Institution Terms of Use Marketing and Communications Last Updated: July 2, 2019 Acceptance. 1. Your recipient may need to enroll the email or U.S. mobile number used to send the payment. Territories include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. By participating as a User, you represent to Zelle that you are the owner of the email address, the U.S. mobile phone number, and/or other alias you enrolled, or that you have the delegated legal authority to act on behalf of the owner of that email address, mobile phone number, and/or other alias to send or receive money as described in this Service Agreement. You may send a payment request for the money to be returned. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. Once you receive your new card you may update your profile in the Zelle app by: If your financial institution is listed, it is a Zelle participating financial institution, and you will need to enroll or update your profile directly through your online or mobile banking service. Once downloaded open the Zelle app and follow the below steps: You're all set! Youll enter your eligible debit Visa or MasterCard and continue to follow the prompts to enter your personal information and create your password. Notifications: will allow you to turn on and off notifications and update how you want to receive notifications. *Typically, when sending and receiving money with Zelle, if the recipient is already enrolled, the money will be available in minutes. g. You must have JavaScript enabled to use this form. You acknowledge and agree that this E-sign Consent is being provided by you in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and that you and Zelle both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means. In the case of any messages that you may send through, Your wireless carrier is not liable for any delay or failure to deliver any message sent to or from, Tells us your name and the email address or U.S. mobile phone number you enrolledwith. Please check your mobile service agreement for details or applicable fees as Message and Data rates may apply. If we delay or block a payment that you have initiated through a request for money, we will notify you in accordance with your notification preferences (i.e. Deactivating your Zelle app profile means you will no longer be able to send or receive money with friends, family and others you trust with Zelle. You must re-enroll with Zelle, or enroll with one of the Network Financial Institutions where you are a customer, to receive any subsequent payments sent to you after you cancel your use of the Service. For example, in order to protect you, Zelle and the Network Financial Institutions, Zelle may need additional time to verify your identity or the identity of the person sending the money. You can send a request for money to friends, family or others you know and trustwith Zelle. Rule 45 (d) (1) requires parties issuing a subpoena to "take reasonable steps to avoid imposing an undue burden or expense on a person subject to the subpoena." Fed. Non-party subpoenas are an often overlooked and unused means of obtaining information. Those debit cards cannot be used with Zelle. If using Zelle within your financial institutions mobile app or online banking service, reach out to their support for help with any problems in requesting a payment. Their number is 425-722-1299. Once verified, you will be prompted through the enrollment process to re-enter your information. If at any time while you are enrolled, you do not send or receive money using the Service for a period of 18 consecutive months, we may contact you and/or take other steps to confirm that the U.S. mobile phone number or email address that you enrolled still belongs to you. You agree that you will not authorize a third party to use the Service or share your credentials with a third party to use the Service on your behalf except in legally authorized situations such as legal guardianship or pursuant to a power of attorney. Tap Dont See Your Bank if your financial institution is not listed. PLEASE READ THEM CAREFULLY. Eligibility and User Profile; Amendments to this Service Agreement. a legal obligation or compliance with laws to which we are subject is retained consistent with the applicable law, such as under Anti-Money Laundering obligations. You will be notified in advance of any fees in accordance with Section 2 above. Zelle will not provide any non-publicly available information to the OP without a subpoena, and the only way to send them a subpoena would be as part of civil litigation. Preferences:will allow you to turn on or off Fingerprint verification if your device has this option available. If you are enrolled with the Zelle app and found an unauthorized transaction, please call us directly at 1-844-428-8542. Still need help? You need more information about a money transfer using the Service. Other product and company names mentioned herein are the property of their respective owners. If the email or mobile number to which it was sent is already enrolled, your money will be available typically within minutes. Self-Help Resources. Please access and review this Service Agreement regularly. B. Once enrolled, a Z logo will appear on your profile for each U.S. mobile number and/or email address that you have enrolled with. if your bank is not listed. Zelle Liability for Unauthorized Transfers for Chase Business Deposit Accounts Only . Choose My Signature. No problem. This part I agree with. When prompted to enter your password, select forgot password. For example, someone tricked or persuaded you into sending the money, or promised that you would receive something in return that they did not provide. The consumer should hang up and call their bank or credit union at the telephone number listed on the back of their bank-issued debit card or on the official website of the bank or credit union if they need to provide information over the phone. When sending money with Zelle, if the recipient has not enrolled the U.S. mobile number or email address used to send the money, they will be prompted to enroll to receive your payment. I have sent many subpoenas to Early Warning Services, LLC dba Zelle as part of the post-judgment debt-collection process. Nisha Jones. It comes with a number of interesting perks, features, and optimizations. In order to better assist you, please provide us with your details and a brief description of what you are experiencing. https://www.zellepay.com/support/enrolling-with-zelle. THERE WILL BE NO CLASS ACTIONS, REPRESENTATIVE ACTIONS, OR CONSOLIDATED ACTIONS EITHER IN ARBITRATION OR IN SMALL CLAIMS COURT. To download and use the Zelle app you must have an eligible Android or iOS Smartphone. From the setting gear icon in the upper left corner of the Zelle app home screen, you may update your information. As defined on page 2 of our guidelines, a Legal Demand is a valid, formal legal demand such as a subpoena, summons, court order, civil investigative demand, agency order, search warrant or production order issued by a federal, state or local law authority seeking customer-related information concerning phone numbers in service with Inteliquent. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. [5] For questions regarding legal documents, please contact Litigation Support at: (a) Notices; Calling. Foradditionalinformation on enrolling with the Zelle app visit our FAQs athttps://www.zellepay.com/support/enrolling-with-zelle. The limit on your liability for unauthorized transfers are determined by the agreement between you and your financial institution, but cannot exceed the amounts described below: If you report the loss of your Zelle password or mobile device, as applicable, to us within four (4) business days after learning of its theft or loss, your liability will not exceed the lesser of: 1) $50, or 2) the amount of any unauthorized transfers that occur before you reported the loss of your password or mobile device. Any obligations or liabilities incurred by you prior to the date of termination shall survive the termination of this Service Agreement. Fryberger Lender Support Team Contact. If Zelle delays or blocks a transfer that you have initiated, Zelle will notify you in accordance with your notification preferences (i.e. You agree that you will not use the Service to send or receive payments in connection with your business or commercial enterprise. email, text message, in-app notification). You can obtain a paper copy of your electronic Records and Communications by printing it yourself or by requesting that we mail you a paper copy. Each party shall be responsible for paying its own attorneys fees. This is called fast funds enabled. In this particular case, these scammers forge legitimate bank phone numbers and try to convince consumers to provide their personal information and send them money. ET, excluding New Year, Thanksgiving and Christmas) to request a copy by U.S. mail. We want to remind consumers that a bank or credit union will never call to ask for sensitive information and will not ask a consumer to transfer money from one account to another to prevent fraud. There may be other circumstances when the payment may take longer. Use the Find Your Bank to verify your bank is not a participating financial institution and select "Don't See Your Bank?" R. Civ. Call us at 1-844-824-6613. Other product and company names mentioned herein are the property of their respective owners. Scottsdale, AZ 85250, Attn: ZELLEPAY as promptly as you can. (1) You must serve a notice (regarding the filing and/or request for documents) and a summons; Non-party detection allows parties to go straight to the source and ask for the same information from someone who doesn`t have a skin in the game. If you are enrolled with Zelle through your financial institutions banking service. authorized situations such as legal guardianship or pursuant to a power of attorney. While no single tool can solve widespread fraud, early warning continues to look for ways in which data and technology can help predict what might happen next and expand the capabilities of participating financial institutions. Providing Records and Communications in Electronic Form. More and more banks and credit unions are enabling their debit cards to have the ability to receive money in minutes, so if your debit card is not currently eligible, it may work in the future. Your consent to receive electronic Records and Communications includes, but is not limited to: b. If there are risk indicators for the transaction, the issuing financial institution can provide a warning and education about fraud and fraud to give the consumer the opportunity to take a break before sending the money. THESE TERMS, ALONG WITH THE PRIVACY NOTICE AND E-SIGN CONSENT (COLLECTIVELY, THE AGREEMENT), GOVERN YOUR USE OF THE SERVICE AND AFFECT YOUR LEGAL RIGHTS, INCLUDING REQUIRING MANDATORY INDIVIDUAL ARBITRATION OF DISPUTES (see Section 26). Email Templates Download | Zelle DISBURSEMENTS WITH ZELLE Disbursements - Email Templates Download DISBURSEMENTS WITH ZELLE MARKETING GUIDE BADGE GUIDE TRADEMARK GUIDELINES Access and download the Email Templates No trademark license has been granted to your corporate or government entity. We do not charge a fee for providing a paper copy of Records and Communications. When you send and receive money using the Service with a bank account held at a Network Financial Institution (as defined above), the terms of use at that Financial Institution apply. Those transfers will appear only on the statement issued by your financial institution. Zelle does not guarantee that you will receive money from other Users by sending a payment request, or that you will receive the amount that you request. Zelle and the Network Financial Institutions have no liability for your losses or damages: The list of examples set out in this Section is meant to illustrate circumstances under which Zelle would not be liable for a transfer not being completed and is not intended to list all of the circumstances where Zelle would not be liable. Having issued and responded to numerous non-partisan subpoenas over the past few months, I have found them to be a rich source of relevant information. You agree to receive money requests from others and to only send requests for legitimate and lawful purposes. *Remember to only send money to people you know and trust. If you are sending money to a recipient that has not enrolled the email address or U.S. mobile number to which you initiate the payment with Zelle, either in the Zelle mobile app or with a Network Financial Institution, Zelle will send that intended recipient an invitation to enroll. 15. As part of our ongoing efforts to combat fraud while meeting consumer expectations for payments, we recently launched an offering called Risk Insights for Cell, which allows financial institutions to better identify potential fraud to protect consumers. After entering your Recipient, you will enter your dollar amount and confirm your payment. Whenre-enrolling, your previous profile and Zelle app activity will be deleted, and all pending payments or requests will be canceled. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. For help with updating your Zelle profile within your financial institutions mobile app or online banking service, your financial institutions customer support team can help. Rule 205.1 is titled "Forms of Discovery; Subpoena Requirement.". Sending Money; Debits by Network Financial Institutions. Territories include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. MOBILE PHONE NUMBER OR EMAIL ADDRESS FOR THE PERSON THAT YOU ARE SENDING MONEY TO OR REQUESTING MONEY FROM, AND THAT YOU, NOT ZELLE OR THE NETWORK FINANCIAL INSTITUTIONS, ARE RESPONSIBLE FOR ANY AMOUNTS THAT ARE TRANSFERRED TO THE INCORRECT PERSON AS A RESULT OF YOU ENTERING THE INCORRECT U.S. If you need help with this, please let us know through our Support and Training Center. ZELLE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SERVICE DESCRIBED OR PROVIDED. If you choose not to re-enroll your profile will remain locked and you will beunable tocontinueto use the Zelleapp. She said Bank of America told her to report it to the sheriff and then receive a subpoena for bank records if she wanted her money back. 2. Neither Zelle nor the Network Financial Institutions shall have any liability to you for any transfers of money, including without limitation, (i) any failure, through no fault of Zelle or the Network Financial Institutions, to complete a transaction in the correct amount, or (ii) any related losses or damages. Mobile numbers cannot be enrolled with more than one Zelle profile. Early Warning reserves the right to object to subpoenas that are invalid, excessively complete, excessively burdensome, vague, or involve confidentiality, privilege, or other legal concerns. Do not try to file this sample form. The information you are entering for this card (ZIP Code,address, etc.) If we decide that there was no error, we will send you a written explanation. Your continued access of the Zelle Site or use of the Service after any amendment, modification or change to the terms and conditions of this Service Agreement shall constitute your agreement and acceptance to such amendment, modification or change. YOU UNDERSTAND AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR ENTERING THE CORRECT U.S. You must have JavaScript enabled to use this form. to create, develop, operate, deliver, maintain, and improve our products and services; to respond to your requests and comply with your stated communication preferences; to provide you with a safe, efficient, and customized experience; as otherwise permitted by the terms of our Privacy Notice. You agree to indemnify, defend and hold harmless Zelle, its owners, directors, officers, agents and the Network Financial Institutions from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys fees, resulting from or arising out of any request for money that you send that is related to overdue or delinquent amounts. IN ARBITRATION THERE IS NO JUDGE OR JURY, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. There are three variants; a typed, drawn or uploaded signature. Subject to applicable law, Zelle may terminate or suspend this Service Agreement and your use of the Zelle mobile app and Service, in whole or in part, at any time for any reason without cause and without prior notice. If we are unable to confirm that you are the owner of the U.S. mobile phone number or email address, then you understand that we may cancel your enrollment and you will not be able to send or receive money with the Service until you enroll again. Use the Materials in violation of applicable law; Use the Materials in a way that could impair anothers authorized use of the Materials; Falsify any information or misrepresent your identity; Remove, modify, or tamper with any regulatory or legal notice that is incorporated into the Materials. You understand that Zelle hosts a centralized database of information to facilitate payments, but neither initiates nor processes electronic payments or transfers directly. IN THOSE STATES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES MAY NOT APPLY, ANY LIABILITY OF ZELLE, ITS OWNERS, DIRECTORS, OFFICERS AND AGENTS OR NETWORK FINANCIAL INSTITUTIONS IN THOSE STATES IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED ONE HUNDRED DOLLARS ($100.00). Once a project is complete and it's time to request payment, you might think that sending an invoice right away is overly eager or even rude. Please check with your enrolled financial institution for any fees they may charge to send or receive money. If youre enrolled with Zelle through your bank or credit unions banking app or online banking, your financial institution will be able to assist with deactivating your Zelle profile. Zelle may, in its discretion, determine that you qualify for higher limits on the dollar amount and number of transactions. The advanced tools of the editor will lead you through the editable PDF template. If you need help with the Zelle app, please contact customer service at www.zellepay.com/contact-us. This E-sign Disclosure and Consent (E-sign Consent) applies to all Records and Communications for services provided on the Zelle Network website, applications, mobile apps, and other tools. THIS SERVICE AGREEMENT APPLIES TO USERS ENROLLED IN THE SERVICE DIRECTLY WITH ZELLE FOR ACCOUNTS NOT HELD AT A NETWORK FINANCIAL INSTITUTION. Select Activity from the bottom of the main screen, Select the Request option from the Zelle app main screen after log in, Select your recipient and the dollar amount you want the recipient to send you. If the payment does not appear within your Zelle app Activity, please contact us for further assistance. You hereby give your affirmative consent to receive electronic Records and Communications as described in this E-sign Consent. You understand and acknowledge that a person to whom you are sending money and who is not enrolled as a User may fail to enroll with Zelle, or otherwise ignore the payment notification, and the transfer may not occur. You agree that these terms affect interstate commerce. i. Termination/Changes. Early Warning Services, LLC Attn: Litigation Support 16552 N. 90th Street Scottsdale, AZ 85260 Email: Paralegal@earlywarning.com **Please read the following information carefully. At least one ormoreaccounts must be with a participating financial institution. 2023 Early Warning Services, LLC. If you would like to serve Google LLC with the civil requests through CSC outside of California, you may be able to find other addresses for CSC by searching for Google LLC on the website of the Secretary of State for other states ("Other Google Notice . Use a check mark to point the answer . To start using the Zelle app now, we recommend trying a different Visa or MasterCard debit card from your bank or credit union, or, if you dont have one, you can try using a debit card not from a participating financial institution. Mobile number and password before you try again. Download, scan, copy, print, collect or store information located in the Materials or on the website except for Materials for which the print and/or download option has been explicitly provided for on the website, and/or as otherwise permitted by the Website; Bypass any measures used to prevent, restrict or otherwise limit access to the Materials; Use the Materials to in any altered, deceptive or falsified way; Install or copy any unauthorized software to and from the website; Place, send or otherwise transmit any malware, virus or use any malicious programs or techniques in connection with the website; Overload or otherwise crash or attempt to crash the website containing the Materials; Engage in any high volume data transfers or bandwidth use through your use of the website; Use the Materials in association with a service that is not a Zelle service; Represent that you are a Consumer of the Zelle services provided by Early Warning when you are not a Consumer of Zelle services; or. EXCEPT AS OTHERWISE PROVIDED HEREIN AND SUBJECT TO APPLICABLE LAW, IN NO EVENT WILL ZELLE, ITS OWNERS, DIRECTORS, OFFICERS, AGENTS OR NETWORK FINANCIAL INSTITUTIONS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR OTHER INDIRECT DAMAGES ARISING OUT OF (I) ANY TRANSACTION CONDUCTED THROUGH OR FACILITATED BY THE SERVICE; (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE DESCRIBED OR PROVIDED, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR (IV) ANY OTHER MATTER RELATING TO THE SERVICE DESCRIBED OR PROVIDED, EVEN IF ZELLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. , Zelle will notify you in accordance with Section 2 above debit Visa or MasterCard and to! Details or applicable fees as Message and Data rates may apply of our frequently asked questions our! 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