Renault Group UK and RAC partnership wins ‘Customer Experience Brand of the Year’ at CCA Global Excellence Awards 2025

Industry News

Images are for editorial use only. Renault Group UK and RAC partnership honoured at the CCA Global Excellence Awards 2025 ‘Customer Experience Brand of the Year’ award recognises commitment to customer satisfaction and innovation within the industry The two businesses also won the ‘Best BPO Partnership’ award, further underlining their shared synergies that help create an excellent customer experience Renault Group UK’s collaboration with the RAC – which provides roadside assistance, customer contact centres and digital experiences – stretches back to 2014 Renault Group UK and its partner the RAC have won the ‘Customer Experience Brand of the Year’ trophy at the CCA Global Excellence Awards, which celebrate world-class achievements in customer service and experience. In addition, the success of the companies’ working together was recognised, with Renault Group UK and RAC being haloed for their Business Process Outsourcing (BPO) collaboration, the partnership winning the ‘Best BPO Partnership’ award. Running for more than 25 years, the CCA Awards are a benchmark of excellence, highlighting innovation, resilience, and outstanding performance across both public and private sectors. This year’s awards recognised organisations that have gone above and beyond in creating customer-centric strategies, achieving high levels of customer satisfaction and implementing innovative practices that set them apart in their industry. Accepting the award at the glittering awards ceremony held at DoubleTree By Hilton, Glasgow, Mathieu Mignon, Director of Aftersales at Renault UK, said: “I want to take a moment to recognise the outstanding achievement Renault Group UK have accomplished together with the RAC. This award is a true testament to the strong partnership between us, as well as our unwavering commitment to prioritising our customers’ needs.” Peter Tilbury, Head of Customer Care at Renault Group UK, added: “Our two companies have been working together for over a decade, and this latest win highlights the success of our partnership in providing a comprehensive level of customer service across all Renault Group UK brands, including through our service centres, roadside assistance and digital interactions.” This is the second time the Renault Group UK and RAC partnership has been honoured at the CCA Awards, having been previously recognised in the prestigious Global Excellence in Business Process Outsourcing Collaboration category in 2022. Both the RAC and Renault Group UK are known for their focus on putting customers at the heart of their business. They strive to create a consistent and seamless experience across all touchpoints, and in recent years that has included providing dedicated assistance to electric vehicle customers with EV Boost and All-Wheels-Up recovery systems. END ABOUT RENAULTRenault, a historic mobility brand and pioneer of electric vehicles in Europe, has always developed innovative vehicles. With the ‘Renaulution’ strategic plan, Renault has embarked on an ambitious, value-generating transformation moving towards a more competitive, balanced and electrified range. Its ambition is to embody modernity and innovation in technology, energy and mobility services in the automotive industry and beyond. For further information, please visit www.press.renault.co.uk or @RenaultUKPR or contact:Jim HolderDirector of Communicationsjim.holder@renault.co.uk – 07779 227930 Christian TilburyPress Relations Managerchristian.tilbury@renault.co.uk – 07759 122784 Archie FinniePress Officerarchie.finnie@renault.co.uk – 07887 468977

Performance hybrids get best of both worlds with Milltek exhausts

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Images are for editorial use only. Latest BMW M5 G90 system now available Hybrid SUV range includes Land Rover, Lamborghini and Porsche Milltek investing in hybrid exhaust development Owners of high performance hybrids can now revel in electrifying power and sound thanks to Milltek’s range of exhausts for many of the most desirable models. The latest G90 BMW M5, including the Touring, has been added to Milltek’s catalogue with an Axle Back Exhaust System with a variety of tip options. This system can also be used on M Sport Carbon Pack models, and there’s a motorsport-only GPF Delete option that uses a valved Active Centre section operated by the driver. Land Rover models are catered for with an Axle Back system for the Range Rover P460e, P510e and P550e versions. Defender owners have the choice of a Particulate Filter Back system with tip options for the P300e and P400e to fit the 90, 110 and 130 derivatives. For even more aural enhancement, Defender owners can opt for the non-resonated Particulate Filter Back system. Milltek is also developing exhaust systems for the Lamborghini Urus SE and Porsche Cayenne Turbo S E-Hybrid to be launched in the near future. “We believe hybrid vehicles are a big part of the automotive future,” says Kev Hall, Technical Operations Manager of Milltek. “This is why we are investing in developing performance exhausts for more hybrid models. “This delivers the best of all worlds to owners. They enjoy the benefits of an electrified drivetrain with enhanced exhaust sound, as well as the longevity of Milltek’s aircraft grade stainless steel systems developed here in the UK and produced at our Derby facilities.” -End- AboutFounded in the UK in 1983 by a true car enthusiast, Milltek has grown to become a global, leading manufacturer of performance exhaust systems for a continually expanding range of vehicles. With headquarters in Derby, UK, a development and testing centre near Germany’s iconic Nürburgring race circuit, and a recently opened USA facility in Tennessee, Milltek designs, develops and tests its range of exhaust systems in-house using state of the art equipment. Milltek caters for the latest range of performance and premium vehicles, whilst staying true to their roots with an OEM+ range of systems for a wide range of heroes from the ‘80s, ‘90s and ‘00s. MLTK by Milltek provides a range of bespoke engineered and styling products for overland and performance cars. All MLTK products are designed and manufactured in-house at Milltek’s HQ in Derbyshire using same engineering expertise as its performance exhausts. Notes to editorsTo arrange an interview or request more information regarding this press release, please get in touch using the information below. Milltek currently has a range of demo cars available for media test drives. Please ask for further details if this is of interest. Media contactsJohn Rawlings | Loop AgencyJohn.Rawlings@loopagency.co.uk07847 371436

Subaru UK & Ireland supports the Keswick Mountain Festival as title sponsor for 2025

Industry News

Images are for editorial use only. Subaru UK to support the renowned Keswick Mountain Festival in Cumbria as title sponsor Festival is UK’s leading sports and entertainment festival Perfect fit with Subaru’s brand values of ‘safe, tough, and fun’ Keswick Mountain Festival takes place from Friday 16th to 18th May 2025, offering a unique blend of live music, sporting events, outdoor adventures, and family activities 12th May 2025 –Subaru UK and Ireland has joined forces with the Keswick Mountain Festival (KMF25) as the title sponsor of the 2025 event, which runs from 16th- 18th May. The annual show, which is an immersive sports and entertainment festival, will draw over 15,000 visitors to the Lake District, offering up a unique combination of live entertainment, sporting competitions and outdoor activities, as well as inspiring speakers, experience sessions and family-friendly camping. As the event’s title sponsor, Subaru will proudly support the Open 5 Adventure Race taking place on Sunday 18th May, a 5-hour timed adventure race for solos or pairs – a tough test of endurance that involves trail running, mountain biking and navigation. Prizes will be awarded to the high scorers Lyndsey Flood, Head of Marketing at Subaru UK and Ireland, said: “We’re delighted to have partnered with the Keswick Mountain Festival, becoming the title sponsor for 2025. We’re known around the world for building cars for people who love adventure and aren’t afraid to stray a little off the beaten track, so KMF25 really is the perfect fit for our brand. KMF25 will allow us to showcase our sector-leading model range with like-minded people, bringing our ‘safe, tough, fun’ philosophy to life against a backdrop of adventurous, outdoor-oriented living.” “With the KMF held where it is – surrounded by the challenging, rugged terrain of the Lake District – it provides the ideal backdrop to showcase what makes our vehicles truly special. We can’t wait to engage with the festival community later this month in one of Britain’s most spectacular natural settings.” Festivalgoers will also have the chance to explore the all-new 2025 Subaru Forester, the ideal vehicle for those with an active, outdoors-focused lifestyle. Guests will also be able to have their photos taken from a Subaru-branded vantage point, looking out over the stunning mountain landscape. Additionally, Subaru’s new All-Wheel Drive Forester SUV will be prominently displayed at the Subaru stand, while the festival’s popular multi-sport challenge will be rebranded as the Subaru Open 5 Adventure Race. Jamie Simpson, Marketing & Commercial Director at Keswick Mountain Festival, said, “We’re absolutely thrilled to welcome Subaru UK & Ireland as title sponsor for KMF25. Their commitment to adventure and connection with the outdoors aligns perfectly with everything our festival stands for. KMF is all about inspiring people to push boundaries, try something new and embrace the stunning natural environment we’re lucky enough to call home — values that Subaru not only shares, but lives. We’re excited to bring this partnership to life and can’t wait for festival goers to experience it first-hand in May.” The heart of Keswick Mountain Festival will be the Festival Village in Crow Park, offering breathtaking views of Derwentwater and the surrounding fells. The event opens at 12:00 midday on Friday, and at 09:00 on Saturday and Sunday. It is open to the public during the daytime, from 17:00 it is ticketed entry only as the music and talks take place throughout Friday and Saturday evening. The event finishes at 17:00 on Sunday, 18th. The event takes place at Crow Park, Keswick, CA12 5DJ. For more information on the Subaru range, visit www.subaru.co.uk ENDS Note to Editors:For further Subaru news and images, visit www.subarumedia.co.uk PR contact:Brian Wheeler PR Manager07789 663848 bwheeler@subaru.co.ukPR@subaru.co.uk About SubaruEvery Subaru vehicle is built with people in mind. It is why all the models in the range offer the very best protection, with a host of advanced safety features fitted as standard. Subaru is known for its outstanding capabilities – both on and off-road, whatever the conditions, thanks to innovative technology, permanent All-Wheel Drive (AWD), and ever-dependable, rugged reliability. Consisting of four models, the Subaru range includes the Forester e-BOXER, Outback, Crosstrek, and the all-electric Solterra, each embodying safety, capability, and reliability at their core. So much so, that Subaru was voted as the top manufacturer in the renowned Auto Express Driver Power customer satisfaction Survey for 2024. Since 1954, Subaru has been making cars for everyday life and every challenge. Whether it’s a hiking holiday or the school run – capability, safety, and reliability are engineered into every Subaru, earning a reputation for engineering excellence.

Jameel Motors UK strengthens leadership as Farizon SV van launch accelerates

Industry News

Images are for editorial use only. New Head of Sales, Calum James, will look to harness strong fleet interest in Farizon SV Sujai Sugathan appointed Head of Aftersales as Jameel Motors UK lays solid foundations to support fleet and SME customers Jeremy Wood, Head of Finance, appointed as acting Managing Director for Jameel Motors (Farizon Auto UK) London, United Kingdom; 12 May 2025: Jameel Motors UK has expanded its leadership team with key appointments of experienced industry specialists. Effective immediately, Calum James joins as Head of Sales, and Sujai Sugathan as Head of Aftersales. This follows the appointment of Kate McLaren as Head of Marketing and Sales Operations in January, and Jeremy Wood as Head of Finance in February. Jameel Motors UK is making these key strategic appointments to accelerate its launch phase in the UK following the official launch of the Farizon SV large van at the CV Show last week. The company has received strong interest for the vehicle from across the fleet sector. James joins Jameel Motors following a 11-year stint at Mercedes-Benz in the UK, initially as Fleet Development Manager before becoming an Aftersales District Manager for the London area. In August 2019, James then spent four years as National Fleet Sales Manager (Mercedes-Benz Passenger Cars) and was most recently appointed Head of Corporate Sales (Mercedes-Benz Vans) in July 2023. Sugathan brings with him over 20-years of automotive aftersales experience, both in the UK and India. He initially spent seven years as Service Head at Popular Vehicles & Services Ltd, the first Maruti Suzuki dealer in Kerala and now the biggest and only platinum-rated Maruti Suzuki dealer in India, before joining Mahindra and Mahindra as Customer Care Manager in 2012. Sugathan then joined Škoda India in 2016 as Area Service Manager, before switching to Area Sales Manager for the Czech brand. Sugathan’s most recent UK-based role was Aftersales Manager for LEVC specialist, Sherbet Electric Taxis. McLaren brings 30-years of automotive OEM experience to Jameel Motors, having held senior positions with brands including Citroën, Renault, Fiat and Kia UK. Her specialisms lie in product and brand management and customer quality. Wood joined Jameel Motors in February after eight years of senior experience in the automotive industry, initially as Lead Accountant at Marshall Motor Group, and then as Senior Finance Manager at MG Motor UK. He has also taken on the role as acting Managing Director for Jameel Motors (Farizon Auto UK), pending the appointment of a permanent successor to Tom Carney who recently left the company for personal reasons. Commenting on the most recent appointments, Wood said: “Calum and Sujai have joined Jameel Motors at a crucial moment, as we kick on from the official UK launch of the born-electric Farizon SV at the Commercial Vehicle Show. With first customer deliveries due later in Q2 and very strong interest from the fleet sector, the team is delighted to welcome Calum and Sujai. Their experience will be invaluable as we execute our ambitious plan for the Farizon SV to win a major market share in the growing UK electric van market.” Established in 2016, Farizon is the commercial vehicle division of Geely, China’s largest private vehicle manufacturer. The Farizon SV is being introduced to the UK by Jameel Motors UK, a London-based automotive distribution business and part of Jameel Motors. With the leadership team now fully in place, the company is in a strong position to grow on the back of unprecedented interest in the Farizon SV from across the fleet sector. –ENDS– Media contacts: Jamie Fretwell: +44 7775 006859 / FretwellJ@jameelmotors.co.uk Molly Prout: +44 7874 856311 / farizon@pfpr.com About Jameel Motors Jameel Motors is a leading provider of mobility solutions and partner of choice to top automotive brands with international operations in Türkiye, Morocco, Egypt, Algeria, Japan, China, Monaco; and represents some of the world’s most recognized commercial and passenger vehicle brands, including Toyota, Lexus, BYD, GAC Motor, MG Motor and Hino. Jameel Motors’ deep market knowledge as an independent international distributor enables its OEM partners to grow closer to their customers, driving both market share and sustainable growth with high customer satisfaction and loyalty. For more information, please visit jameelmotors.com About Farizon Farizon New Energy Commercial Vehicle Group is a wholly-owned subsidiary of Geely Holding Group. With the support of Geely Holding Group’s Central Research Institute, Farizon New Energy Commercial Vehicle Group has founded China’s largest new energy commercial vehicle research institute. It is responsible for the R&D of a new generation of green and intelligent commercial vehicle products based on passenger vehicle technology. It has formed two core technology routes of “Methanol-Hydrogen + Electric”. Farizon has become China’s first commercial vehicle brand to offer a full range of new energy product. Farizon is committed to becoming a comprehensive intelligent and green transportation technology service provider. Farizon has doubled its Chinese market share for three consecutive years, with a product market share exceeding 20%, continuously consolidating its leading position in the new energy commercial vehicle industry. This year, Farizon has reached the milestone of 300,000 unit sales, becoming the first new energy commercial vehicle brand who ever achieved this goals. For more information regarding Zhejiang Geely Farizon New Energy Commercial Vehicle Group please refer to the official website at https://global.geelycv.com/